Frequently Asked Questions and Rental Guidelines


These frequently asked questions have been assembled to help you understand Budget Rent A Car in Alaska's fast and friendly rental process. If your questions are not answered here, please contact us.

Requirements for Renting


Are there age requirements for renting?

Budget Rent A Car in Alaska, like most car rental companies, requires drivers in Alaska to be 25 years of age or older. However, Budget permits a minimum age of 21 with an applicable surcharge. Age requirements, restricted vehicle types, and surcharges vary by location.

Government employees over the age of 18 traveling on government orders in the U.S. may rent from Budget without a surcharge. With some company accounts, employees 21 years of age and older traveling on business also may rent from Budget without a surcharge. Check with your account representative to see if your company account is eligible.

An additional $15 per day fee applies for renters under 25 years of age. This fee is in addition to your quoted online rate.


What kind of credentials and driving record do I need?

In Alaska, drivers must present a major credit card and valid driver's license. Both must be in the driver's name. Foreign customers must present an international driver's license along with a passport.


Do you require a deposit to rent a vehicle?

Yes. Your deposit type, amount and method of payment will vary by location. A hold for the estimated charges will be placed on your credit card at the time of rental. It's perfectly fine if you choose not to return the car on or before your scheduled return date, but we will place up to three additional extension deposits on your card (depending on how long you keep the car) to cover expected rental charges. Upon your return of the car, all deposits will be applied to your actual rental charges. Any balance will be charged or credited to your card. Please note that your bank may take up to two weeks to post any credit to your card. Unfortunately, we cannot be held responsible for any fees due to credit card hold processing.

To receive your quoted rate, some airport locations also might require you to present your airline ticket or boarding pass when you pick up your car. For full details, be sure to read the helpful terms and conditions that appear on steps 3 and 4 in the online reservation process and on your reservation confirmation page and/or e-mail.



Reserving My Car


Is a credit card required to rent a vehicle?

Budget locations do not require a credit card to secure your reservation.


Is a credit card needed to hold my reservation?

Budget© locations do not require a credit card to secure reservations.


What kind of deposit is required when I pick up my car?

Your deposit type and amount will vary by Budget location. A hold of the total estimated charges (whichever is greater) will be placed on your credit card at the time of rental. It's perfectly fine if you choose not to return the car on or before your scheduled return date, but we will place up to three additional extension deposits on your card (depending on how long you keep the car) to cover expected rental charges. Upon your return of the car, all deposits will be applied to your actual rental charges. Any balance will be charged or credited to your card. Please note that your bank may take up to two weeks to post any credit to your card. Unfortunately, we cannot be held responsible for any returned checks due to debit card hold processing.


What credit, charge and debit cards do you accept?

Pre-paid charge cards are not accepted. Debit cards are accepted with an additional $200 deposit plus a credit check. We accept the following major credit cards, please note that acceptance of these credit cards may vary at non-owned locations: American Express, Budget Charge Card, Diners Club, Visa, Discover, MasterCard, and Optima.


Can you reserve a specific make/model car for me?

Once you're behind the wheel of your rental car, we want you to thoroughly enjoy your driving experience. So, if you decide to keep your car for a few more days, that's no problem at all! Because Budget offers each customer this same flexibility, please understand that we can't guarantee a specific make, model or color since some of our customers undoubtedly will decide to keep their cars longer than they originally planned. However, we can promise that, if you order an intermediate, for example, we'll have an intermediate available for you - or upgrade you to a larger vehicle at no extra charge.


How do I know if special terms or conditions apply to my rental?

When you reserve your vehicle online, terms and conditions appear as a link on steps 3 and 4 in the online reservation process. For example, in some particularly rugged parts of the state of Alaska, and on specific gravel and dirt roads not regularly maintained, Budget prohibits use of its vehicles. Interstate travel is not permissible. Travel across U.S. borders might be restricted or prohibited. Or, at some airport locations, the quoted rental rates might apply only to airline passengers flying within 72 hours before rental. For full details, be sure to read the helpful terms and conditions that appear as a link on step 4 in the online reservation process and on the confirmation page/e-mail.


Do you lease vehicles?

We offer a long-term rental option for customers who need a vehicle for an extended period of time. A long-term rental would constitute a minimum of 30 consecutive days to a maximum of 330 consecutive days. The longer the rental, the greater the daily savings. Reserve your car today!


Do you rent cars by the hour?

We require all renters to rent the vehicle for a minimum of 24 consecutive hours. If you return the vehicle prior to meeting the 24-hour requirement, you would be charged for the full day regardless of whether you return the vehicle early.


What additional benefits do you offer when renting with Budget?

Our fleet features new vehicles with low mileage. All of our vehicles are properly maintained and serviced in accordance with the vehicle manufacturer guidelines. To provide you with the best product and service available, we offer added benefits including 24-hour roadside service, vehicle replacement, maps and driving directions, baby seats, frequent renter programs, and a preferred service program. Some services may incur additional charges.


Do you deliver vehicles?

No. However, at select locations, we offer a pick-up service to those in need of transportation to our rental facility. Please contact the location directly to determine if it offers this service. Search for your desired location to obtain the phone number for that location.


Do you offer a pick-up service?

At select locations, we offer a pick-up service to those in need of transportation to our rental facility. Please contact the location directly to determine if it offers this service. Search for your desired location to obtain the phone number for that location.


Do you provide cab or bus reimbursement to get to your Budget location?

No. However, at select locations, we offer a pick-up service to those in need of transportation to our rental facility. Please contact the location directly to determine if it offers this service. Search for your desired location to obtain the phone number for that location.


How do I modify my existing reservation?

You can view and modify your reservation on budget.com as long as you have the last name and confirmation number for the reservation. Please be sure to enter that information in the View, Change or Cancel an Existing Reservation page. If you don't have that information readily accessible, simply contact us in the U.S. toll-free at 800-527-0700 for U.S. reservations or 800-472-3325 for non-U.S. reservations. If you are not in the U.S., please find the appropriate Budget phone number for calling within other countries.


How do I cancel my existing reservation?

You can cancel your reservation on budget.com as long as you have the last name and confirmation number for the reservation. Please be sure to enter that information in the View, Change or Cancel an Existing Reservation page. If you don't have that information readily accessible, simply contact us in the U.S. toll-free at 800-527-0700 for U.S. reservations or 800-472-3325 for non-U.S. reservations. If you are not in the U.S., please find the appropriate Budget phone number for calling within other countries.


How can I view my reservation on BudgetAlaskaOnline.com?

To view your reservation, you must have a confirmation number. This number is provided to you at the completion of your reservation. The confirmation number is a 7-digit code followed by two letters and one number totaling 10 alpha/numeric characters. If you don't have that information readily accessible, simply contact us in the U.S. toll-free at 800-527-0700 for U.S. reservations or 800-472-3325 for non-U.S. reservations. If you are not in the U.S., please find the appropriate Budget phone number for calling within other countries.

Reservations may not be changed during blackout dates and sold out periods. Contact locations for blackout dates and sold out periods.


What are the benefits of purchasing coverages?

Purchasing any one of our coverages provides you with the added peace of mind and assurance that you are protected against any damage or theft to your rental vehicle. Below is a brief description of the types of coverages that you'll be offered when you reserve online or pick up your vehicle. Here also is a summary of the optional insurance plans available for an additional daily charge at most Budget locations in the U.S.

These plans are provided by independent insurance companies, and are subject to the provisions, limitations and exclusions contained in the actual policies, which are available for review upon request. Other rental companies may offer similar coverages under different names and at varying limits and costs. Budget offers several types of optional insurance plans to protect you during the rental period:

- Supplemental Liability Insurance (SLI) is excess automobile liability insurance that protects you and all authorized drivers of the rental vehicle against third-party bodily injury and property-damage claims for which you are legally liable. When SLI is purchased, liability protection provided by Budget and the SLI carrier becomes primary, and applies before other liability protection available to you. This means that you probably won't have to call upon your other protection unless the loss exceeds the SLI limit or results from your use of the vehicle in violation of the terms of the rental agreement. By not having to file a claim under your own policy, you can probably avoid possible premium increases or even cancellation. Another benefit is that SLI provides a high limit of liability protection that might not otherwise be available to the renter. By accepting SLI, the limit of liability protection available to the renter or authorized driver is $1 million combined single limit.

- Personal Accident and Effects Insurance (PAE) protects you and your passengers against accident, injury, and loss to personal property. PAE provides renters and occupants of the rental vehicle with accidental death benefit and coverage for certain medical expenses resulting from an accident. Renters are protected both in and out of the rental vehicle during the entire rental period, and others are covered while occupying the vehicle. In addition, PAE provides protection against loss of, or damage to, certain personal property of the renter and individuals traveling with the renter.

- Optional Loss Damage Waiver (LDW) offered by car rental companies is not insurance. It's an option that relieves renters of financial responsibility if the car is damaged or stolen while under rental contract. If you decline LDW, you may be responsible for up to the full fair market value of the car if it is damaged, vandalized or stolen during the rental. You also may be responsible for reimbursing the car rental company for any revenue lost during the period that the company is unable to use the car while it is being repaired, or in the event that the car is not recovered due to theft (loss of use).

Many policies do cover rental cars, but even if a renter has personal automobile insurance, he or she may not be totally protected. For example, if you decline LDW and rely on your own insurance, you probably would be responsible for paying your usual deductible. Also, a loss-of-use fee is not normally covered by personal auto insurance policies. And, personal auto policies that extend collision coverage to a rental car may only provide a coverage limit equal to the value of the vehicle scheduled on the policy. If the value of the renter's personal auto is less than that of the rental vehicle, the renter could still incur some damage responsibility. Finally, if you don't own a car and don't have automobile insurance, you should consider accepting Loss Damage Waiver. Specific information on availability of optional LDW and the cost can be obtained when making a reservation.


Can I use another person's credit card if I have their permission?

No. At the time of rental, the renter is required to present a valid driver's license and credit card with his/her name imprinted on it.


Will my credit/debit card be charged when I make the reservation?

A charge of $200, plus your total estimated charges will be placed on your debit card at the time of rental. If you are using a regular credit card, the total estimated charge will be placed on your card. It's perfectly fine if you choose not to return the car on or before your scheduled return date. However, you are required to notify us of your anticipated extensions, and we will place up to three additional extension deposits on your card (depending on how long you keep the car) to cover expected rental charges. Upon your return of the car, all deposits will be applied to your actual rental charges. Any balance will be charged or credited to your card. Please note that your bank may take up to two weeks to post any credit to your card. Unfortunately, we cannot be held responsible for any returned checks due to debit card hold processing. (Note: The $200 held on debit cards are released when the car is returned and all payments are met.)


Can I take the vehicle out of state/country?

No. Budget Rent A Car in Alaska does not allow vehicles to be driven out of Alaska or the U.S.


What does "5PSGR" mean?

This abbreviation means the vehicle will accommodate up to five adult passengers.


What does "APO" mean?

This abbreviation means Airport.



My Rental Rate


How is my rental rate calculated?

Your total rental rate is calculated based on the information provided at time of reservation. Quoted total rate will include any options you select during the reservation process. Our helpful customer service agents will review all charges with you to ensure that your total charges meet with your approval when you pick up your car.


Do late-return fees apply?

Vehicles are rented on a daily, 24-hour basis. There is a 29-minute grace period for returns. After one hour, hourly charges may apply. After three hours, a full-day charge may apply.


Will any other fees apply?

For Budget and all other rental car companies at many airport locations, concession recovery and facility fees may be charged. A vehicle license recovery fee may be charged as well. For U.S. Government rentals, the government imposes a $5/day Administrative Rate Supplement (GARS/GA). Please check for fees that apply to your rental in the rates section during your reservation process.


Does the cost of the rental include the fuel?

Our prices do not include the cost of fuel. Your rental location will discuss the various fuel options available to you at time of rental. You will have the option to purchase a tank of gas at a discounted rate, or simply return the vehicle with a full tank of gas to avoid additional charges.


What is the cost of snow chains?

Snow chains are not offered or available as optional equipment because of local restrictions or the potential damage to the rental vehicle.



Renting Options: Locations, Products and Extras


Where are your locations?

Budget Rent A Car in Alaska has locations in Anchorage, Fairbanks, Juneau, and Kenai. While Ketchican and Kodiak are owned by separate licensees, Anchorage, Fairbanks, Juneau and Kenai locations are owned by one licensee. More specific information can be found on BudgetAlaskaOnline.com.


What types of vehicles do you offer?

Budget Rent A Car in Alaska features a variety of fine cars and trucks including Ford, Chrysler, Nissan and Dodge products. Since each location decides which vehicles best fit its customers' needs, all locations do not offer every vehicle. We cannot guarantee that you will receive a certain make, model or color because these specifications are based on availability at time of pickup. When necessary, we will substitute another brand of car within your car class with similar amenities. Upon arrival, however, you may advise the counter representative of your preference and, if possible, we will be happy to accommodate your request. Also, we can promise that, if you order an intermediate, for example, we'll have an intermediate available for you - or upgrade you to a larger vehicle at no extra charge.


What types of discounts and upgrades are available?

Budget offers special rates through this web site. When you use our online reservation system, we'll automatically search and return many special rates for which you qualify. It's just one more way that Budget makes your life easier and saves you money! Visit our Alaska Elite page and learn how you and your company can qualify for special corporate rates throughout the year.

Car rental pricing is like airline pricing - if you travel at off-peak times or make a reservation seven or more days in advance, you often can get a better deal. Watch for web site specials including free upgrades, especially for our corporate customers. Check the terms of your upgrade to see which car classes are included.


Can I pick up at one location and return at another?

Yes - and you won't believe how easy we make it! With our convenient and affordable one-way rentals from airport, downtown and sister locations in Alaska, you have the freedom to rent in one place and return in another - with unlimited mileage. Drive from Juneau to Kenai if you like, with no mileage surcharges. Not only that, but the longer you rent, the lower your daily rates. Reserve your one-way rental today! Drop-off rates apply.


Can I rent additional accessories?

Depending upon your rental location, there are many options and accessories available to help make your trip safer and more enjoyable. However, we don't offer trailers or luggage compartments/racks, and seats cannot be removed from a minivan or any other vehicle. So, if you need more space, consider renting a Budget truck or van.


What is your fuel policy?

You have three options: 1. Pay at discounted price. 2. Return full. 3. Return empty and pay $10 surcharge.


Do you offer insurance replacement while the car I own is being serviced?

Yes, and Budget makes it easy! You've always had a choice in your car rental preferences, and Budget offers you more choices when it comes to your Vehicle Replacement needs, too. The next time your personal car is in the shop or just out of service, think of Budget! We'll help manage all your insurance replacement rental needs - simply advise your insurance company, and we'll handle everything. Vehicle replacement is easy with Budget's specialized services:

  • repair follow-up and tracking
  • extended weekday hours
  • open seven days a week
  • one-way rentals
  • competitive insurance industry rental rates
  • current vehicle models
For more information, simply contact any location listed on BudgetAlaskaOnline.com.


If I rent, may another person drive?

Additional drivers are allowed at most locations, though they must meet the minimum age requirements, present a valid driver's license. There may be a surcharge for additional drivers. The cost of a daily surcharge varies from location to location. If the additional driver is your spouse, you will not incur a surcharge.


Can I earn frequent flyer miles when I rent with Budget?

If you're a frequent flyer program member with any of our airline partners, renting with Budget pays off big in frequent flyer miles, points or credits.



While I'm renting


What should I do if I'm involved in an accident?

First, contact the police to complete an accident report, then immediately contact the location from which the car was rented. You can find location phone information on your reservation confirmation or on the front or back of your rental agreement.


What should I do if I have problems with my car?

Before you start driving, take a few moments to familiarize yourself with the vehicle's equipment and operation, including heat and A/C, radio, lights, windshield wipers, spare tire, seat belts and door locks, and gas tank access. Getting distracted trying to figure out those things while driving can be dangerous. Don't wait until the fuel warning light goes on to think about buying gas, especially if you don't know how far it is between gas stations. If, in the unlikely event that your car malfunctions on a major thoroughfare, lock the doors, turn on the hazard lights and, if you have a cell phone, call the police or the nearest Budget location. Don't leave your vehicle. Wait in the car for service or the police to arrive. Accepting help from strangers, no matter how well intended, is not a good idea unless you can't call for help and they can. If, in the unlikely event that an emergency light illuminates on your control panel, don't ignore it. Use good judgment about whether you can get back to our location safely and don't hesitate to call your nearest Budget location.


Can I add an additional driver after I have picked up the rental vehicle?

You may add an additional driver after you have picked up the rental vehicle. Please contact the nearest Budget rental office for assistance. If you don't know where the nearest Budget rental office is, you may search online using our location finder or, you may call Budget Reservations at 800-527-0700. Please note, additional drivers cannot be added by telephone, nor by faxing photo copies of driver's license.


Can I change where or when I return a vehicle after I have picked it up?

Call the location from which you rented and our counter service agent will inform you of the valid locations to which you may return the vehicle.